What we store, and how to get it back

On a Pro plan you can export your full transaction history and the latest forecast as a CSV file, from Settings under Your data. The transaction export includes every row you have added or imported, the date, description, amount and any category tag. The forecast export includes the projected balance for each day in your current forecast window, the confidence range, and a list of the recurring charges the model identified.

If you are on a free or Plus plan, you can still export transactions individually from the dashboard. A full machine-readable export is a Pro feature.

To delete individual transactions, open the transaction list from your dashboard and remove them one at a time or select a range.

To delete your entire account and all data associated with it, go to Settings and choose Delete account. This removes your transactions, forecast history, and account information from our active database. The deletion is permanent and cannot be undone.

We keep billing records for the period required by law (see the table above). Everything else is gone within 30 days of the deletion request.

• Account deletion is in Settings, not behind a support ticket.
• We do not require a phone call or a waiting period.
• We will send a confirmation email when the deletion is complete.
• Billing records are retained as required by law, separate from your personal and transaction data.

You have the right to access, correct, export and delete the personal information Tellwise holds about you. Most of that is self-serve from Settings. If you want a copy of everything in a structured format, email privacy@gettellwise.com and we will send it within 30 days.

If you are in California, the CCPA rights to know, delete and opt out of sale apply. We do not sell personal information.

For anything else, or if you believe something has gone wrong, email privacy@gettellwise.com. We will respond within 30 days and we will not ask you to jump through hoops.

When you request a forecast explanation, a summary of your spending, or a plain-language read of a warning, your transaction data (amounts, dates and merchant names) is sent to a language model to produce the explanation. This happens under a business API agreement that prohibits the provider from training on that data.

The numbers in the forecast, the confidence range and the warning thresholds are all computed in our own code before the language model is involved. The language model writes the explanation around numbers we have already computed. It is never given a blank question and told to make up a figure.

The full privacy policy, including legal bases and international transfer details, is on the privacy page. Security measures, encryption standards and our approach to third-party access are on the security page.